Privacy Policy
Last updated: 17 February 2026

This Privacy Policy explains how The Vet Shed with Butterley Alpacas, collects, uses and protects your personal information.

We are committed to safeguarding your privacy and handling your data transparently and responsibly.

1. Who We Are
Services are provided by The Vet Shed in collaboration with Butterley Alpacas.
References to “we”, “us” or “our” apply to both organisations unless stated otherwise.

2. What Information We Collect
We may collect the following personal information:

• Name
• Address
• Email address
• Telephone number
• Billing information
• Animal ownership details
• Veterinary history relevant to treatment
• Appointment records
• Communications with us

We may also collect technical data when you visit our website, including IP address, browser type and usage data.

3. How We Use Your Information
We use your information to:
• Provide veterinary and husbandry services
• Arrange appointments and visits
• Issue invoices and manage payments
• Maintain clinical and service records
• Communicate with you about your animals
• Meet legal and regulatory obligations
• Improve our services and website

We will only use your data where there is a lawful basis to do so.

4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
• Contractual necessity
• Legal obligation
• Legitimate interest
• Consent, where required

You may withdraw consent at any time.

5. Sharing Your Information
We do not sell your personal data.

We may share information only where necessary, including:
• Your primary veterinary practice
• Diagnostic laboratories
• Regulatory authorities if legally required
• Professional advisers such as accountants

All third parties are required to respect your data and process it lawfully.

6. Data Retention
We retain personal and clinical records only for as long as necessary to meet legal, professional and operational requirements.
Veterinary records are kept in line with professional standards.

7. How We Protect Your Data
We use appropriate technical and organisational measures to protect your data, including:

• Secure storage systems
• Restricted access
• Password protected devices
• Regular reviews of data handling practices

Despite best efforts, no system can guarantee absolute security.

8. Your Rights
You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion where applicable
• Restrict or object to processing
• Request data portability
• Withdraw consent
Requests should be made in writing and we will respond within statutory timeframes.

9. Cookies and Website Data
Our website may use cookies to improve user experience and track basic usage.
You can control cookies through your browser settings.
A separate Cookies Policy is available upon request.

10. Complaints
If you have concerns about how your data is handled, please contact us first so we can resolve matters promptly.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.

12. Contact Us
For questions about this Privacy Policy or your personal data, please contact us directly via The Vet Shed or Butterley Alpacas.